Terms & Conditions.
ABN 88 656 414 452
At Pursue Services Pty Ltd, we are dedicated to delivering high-quality, person-centred support across a range of health and community services, including disability-related support and community nursing. As part of our service delivery, we collect, use, store, and disclose personal and sensitive information to help us understand and meet your individual needs.
Collection of Personal Information
To provide effective and safe services, we may collect your personal information in a number of ways, including:
Directly from you (through forms, conversations, assessments, or online submissions)
From your general practitioner (GP), allied health professionals, or other care and support providers
Through your authorised representatives, guardians, family members, or support coordinators
Via referrals made on your behalf from NDIS, healthcare networks, or community organisations
Use of Personal and Sensitive Information
We collect your information so that we can:
Deliver tailored support services based on your individual goals and health needs
Comply with legal and regulatory requirements, including those under the NDIS Act 2013, Privacy Act 1988 (Cth), and relevant state health records laws
Maintain up-to-date service agreements and support plans
Communicate with you, your representatives, and healthcare team to ensure continuity of care
Maintain accurate service records, improve our service delivery, and fulfil reporting obligations
Respond to any incidents, risks, or emergencies related to your wellbeing
Sensitive information, such as your health history, medication details, or behavioural supports, is only collected and used where it is directly relevant to your care and with your consent or as required by law.
Disclosure of Information
Your personal information may be shared with:
Other support and healthcare professionals involved in your care
External service providers contracted by Pursue Services to assist with service delivery, IT support, and data management
Government agencies such as the NDIA or NDIS Quality and Safeguards Commission, where required
Emergency services or authorised contacts in situations involving risk to health, life, or safety
Our internal staff, contractors, and auditors where required for quality and compliance purposes
While our data is primarily stored securely in Australia, certain technical providers may access or process your information overseas. In such cases, we take all reasonable steps to ensure your data is protected in line with Australian privacy laws.
Your Rights and Responsibilities
You have the right to:
Access the personal information we hold about you
Request corrections to your records if you believe the information is inaccurate or out of date
Withdraw or limit consent to certain uses of your information (except where legally required)
Make a complaint about how your information has been handled
Failure to provide certain information may affect our ability to deliver appropriate services or fulfil our duty of care. We encourage open and ongoing communication to ensure your needs are fully understood.
Privacy & Contact Information
For more information about how we manage your personal and sensitive information, including how to access or update your records, please review our full Privacy Policy.
If you have any questions, concerns, or wish to lodge a privacy complaint, please contact our team:
Email: admin@pursueservices.com.au
We are committed to resolving all privacy-related matters promptly and respectfully.
Acknowledgement & Consent
By engaging Pursue Services Pty Ltd to provide health, disability, or community support services, you acknowledge that you:
Have read and understood this Terms & Conditions notice
Understand how your personal and sensitive information may be collected, used, stored, and disclosed
Consent to the handling of your information in accordance with this notice and our Privacy Policy
Understand that you may contact us at any time to discuss your privacy rights or update your personal information