Privacy policy.

At Pursue Services Pty Ltd (ABN 88 656 414 452), we are committed to respecting your privacy and protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal and sensitive information when you engage with us through our services, website, or other channels.

We believe in transparency and accountability in all our practices and are dedicated to safeguarding the personal information of our participants, employees, contractors, and all others we interact with.


1. What Information We Collect

We may collect a variety of personal and sensitive information depending on your relationship with us and how you interact with our services.

Personal Information

This includes information or opinions (whether true or not and whether recorded in material form or not) about an individual who is identified or reasonably identifiable. This may include:

  • Identity Information: Full name, date of birth, gender, pronouns, marital status, job title, and photographic identification.

  • Contact Information: Phone number, email address, residential address, postal address.

  • Financial and Transaction Data: Payment history, billing details, bank account or financial transaction details between you and us.

  • Technical and Online Data: Internet Protocol (IP) address, browser type, time zone setting, location, device type, access logs, cookies, and analytics related to your use of our website or digital services.

  • Interaction Data: Responses to surveys, participation in promotions, feedback, and communication through any of our channels.

  • Marketing Preferences: Your preferences regarding marketing communications from us and third-party service providers.

  • Employment Data: For job applicants or workers, we may collect resumes, references, qualifications, work history, and other recruitment-related information.

Sensitive Information

Sensitive information is a specific category of personal data that receives a higher level of protection. We may collect:

  • Health Information: Medical history, current medical conditions, medications, disability support needs, treatment plans, and records from your healthcare professionals.

  • Support Needs: Details of services or supports you are receiving under the National Disability Insurance Scheme (NDIS).

  • Other Sensitive Data: Racial or ethnic origin, religious beliefs, sexual orientation, criminal record (if relevant to the services we provide or your employment).

We only collect sensitive information when it is necessary for our services, with your consent, or where otherwise required by law.


2. How We Collect Your Information

We may collect your personal information in a number of ways, including:

  • Directly from you: Through conversations, phone calls, email communications, video conferencing, or when you fill in forms or engage with our staff in person.

  • Through digital platforms: When you use our website, social media pages, or subscribe to newsletters, online forms, and surveys.

  • From third parties: Including your health professionals, government agencies like the NDIS, referral partners, job recruiters, or family members providing information on your behalf.

  • Through employment applications: When you apply for work with us via email, recruitment platforms, or job boards.

  • Automatically via technology: Through cookies and website tracking tools that collect technical and analytical data to improve our services and user experience.


3. Why We Collect, Hold, and Use Your Information

We collect and use your personal information to deliver the best possible services tailored to your needs, as well as to operate our business effectively and in compliance with the law.

We use your personal information to:

  • Deliver and manage disability and community services, including care planning and support delivery.

  • Communicate with you regarding appointments, supports, updates, and general enquiries.

  • Keep accurate internal records and manage administrative functions like invoicing and reporting.

  • Improve our services and user experiences through market research, analytics, and feedback.

  • Market our services, provide updates, and send promotional materials (only with your consent).

  • Organise events, competitions, or promotional campaigns where you choose to participate.

  • Assess your suitability for employment, contractor roles, or volunteer opportunities.

  • Comply with legal and regulatory requirements, including safeguarding and duty-of-care obligations.

We use sensitive information to:

  • Understand and meet your health, disability, and support needs in line with NDIS plan goals.

  • Ensure your safety and wellbeing through individualised support planning.

  • Communicate with emergency contacts, healthcare providers, or guardians if needed.

  • Fulfil our duty of care where there is serious risk to life, health, or safety.

  • Meet our legal responsibilities and ethical obligations as a service provider.


4. Who We Share Your Information With

We only disclose your personal or sensitive information to trusted parties where it is necessary, legally permitted, or required for the delivery of services.

Personal information may be shared with:

  • Our employees, support staff, allied health professionals, and administrative teams

  • IT providers, data storage and cloud hosting services

  • Third-party service platforms (e.g. CRM systems, analytics tools)

  • Financial institutions and payment processors

  • Marketing and communications agencies (with your consent)

  • Legal and professional advisers, auditors, and insurers

  • Government agencies such as the NDIS or Centrelink

  • Regulatory bodies, law enforcement, or courts as required by law

Sensitive information may be shared with:

  • Healthcare providers and allied health professionals involved in your care

  • Government departments such as the Department of Veterans' Affairs

  • Emergency services or nominated contacts in urgent situations

  • Approved software platforms like Turnpoint for secure data management

  • Courts, legal representatives, or law enforcement when required

  • Any other party as authorised by you or under law


5. Overseas Disclosures

While we aim to store your personal information within Australia, some of our service providers may be located overseas or use cloud systems based outside Australia. In such cases, we take reasonable steps to ensure that your data is protected and handled in accordance with Australian privacy standards.

6. Your Rights and Control Over Your Information

You are entitled to control the information you share with us.

You have the right to:

  • Access your personal information by making a written request

  • Request corrections to any inaccurate, outdated, or incomplete information

  • Withdraw consent for the collection or use of your data (where applicable)

  • Opt out of marketing communications at any time

  • Make a complaint if you believe your privacy has been breached

We will take all reasonable steps to fulfil your request unless prevented by legal reasons. If we decline your request, we will explain the reasons and provide guidance on how to escalate the matter.

7. Data Security

We take the protection of your personal information seriously. We use secure systems and procedures to prevent misuse, loss, unauthorised access, or disclosure. This includes:

  • Secure digital and physical storage

  • Access controls and staff training

  • Regular audits and system checks

  • Use of encryption and password protection

Despite our best efforts, no system can be completely secure. Information shared over the internet is at your own risk.


8. Cookies and Website Use

Our website uses cookies and analytics tools to enhance user experience and track performance. Cookies are small text files stored on your device to remember preferences or track online behaviour.

You can block or delete cookies via your browser settings, but this may limit some website features.


9. Links to Other Websites

Our website may contain links to third-party websites for your convenience. Please note, we are not responsible for the privacy practices or content of external websites. We encourage you to read their privacy policies before sharing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, legal obligations, or privacy practices. Any updates will be posted on our website, and the revised version will take effect immediately.

We recommend reviewing this policy periodically to stay informed about how we manage your information.

11. Contact Us

For questions, access requests, corrections, complaints, or feedback regarding this policy or how we handle your personal information, please contact:

Pursue Services Pty Ltd
admin@pursueservices.com.au

We are committed to responding promptly and resolving privacy concerns in line with best practices and legal requirements.